As part of our Auction Brokerage Platform, Load & Pay takes your privacy and the protection of your personal data very seriously and takes all reasonable precautions to do so. To this end, we have prepared two documents to inform you about how we collect, use and protect your personal data in the context of our various services:
These policies are designed to inform you about what we do with the personal data and information you choose to share with us, why we collect it and how we keep it secure.
In the following, we use the terms "personal data", "personal data" and "personal information" to refer to information that identifies you personally (surnames, first names, business addresses, etc.) or, as in this case, data that is linked to you (answers to questions on the form), as well as data on your connection to our site (if applicable, IP address, date and time of connection) and data on your browsing of our platform.
Load & Pay is a simplified joint stock company with a capital of 10,000 euros, registered in the Vienne trade and companies register under number 901 160 994, whose registered office is located at 30 avenue Alexandre Flemming, 38 300 Bourgoin-Jallieu, France.
We are the data controller within the meaning of Regulation (EU) 2016/679 of the General Data Protection Regulation (hereinafter "GDPR"), for the collection and processing of personal data carried out on our Platform, including accessible from our website www.loadandpay.com.
The personal information you choose to provide to us on our sites will only be processed for the following purposes:
In reliance on the performance of a contract to which you, or the company employing you on a business account, are a party, in order to
It is thus about data concerning you and allowing:
If you are a consumer, based on your consent, in case you have given it to us, to subscribe to our newsletters and content sent by email that are not directly related to the execution of our T&Cs: This is your email address.
If you are a professional, based on the legal basis of our legitimate interest, to subscribe to our newsletters and content sent by email that are not directly related to the execution of our T&Cs: This is your business email address.
Based on the legal basis of our legitimate interest in providing you with a quality and secure service, which is always as close as possible to your expectations in order to:
This includes the data previously listed, as well as your IP address, date and time of connection.
Based on the legal basis of the legal obligation, to meet such legal or regulatory obligations:
This is potentially all of the data listed above.
The very purpose of our Platform is an intermediation service within the framework of an online auction brokerage. Therefore, by accepting the Platform's T&Cs, you necessarily agree to assume the roles of Seller, Bidder or Designated Bidder respectively, which the Platform automatically transmits:
Apart from these cases, Load & Pay does not communicate your personal data:
We require all such third parties to apply at least the basic security rules defined by the CNIL in terms of administrative, technical and organisational aspects in order to protect your shared data from unlawful disclosure, use, modification and destruction.
In particular, we have rigorously selected our subcontractors according to the security of the hosting they provide.
For example, we work with service providers who work on our behalf and who may need access to some of your personal data in order to provide us with support or operate the technical infrastructure we need to provide our services.
Your data may thus be transmitted to the following subcontractors:
It is possible that, in some cases, the efficient processing of your data by our subcontractors may involve processing outside the European Union. In these cases, we have provided for ad hoc contractual clauses, recognised by the European Commission, to protect your data at least as well as if it were processed in France.
In addition, if you decide to use your social network accounts to share content or to connect to our site, this connection may allow the transmission of certain data to servers used by these services, particularly in the United States. To find out more, please click below.
In order to provide you with the most complete service, we have provided you with the ability to easily share the pages you visit on your favorite social networks. The use of the buttons allowing access to social networks is likely to lead to the collection and exchange of certain data between the social networks and our site.
Our site thus uses "plug-ins" or social modules on certain pages ("share" buttons from third-party social networks such as Facebook, Instagram, LinkedIn). When you visit a page on our site containing such social modules, a connection is automatically established with the servers of the social networks, which may then be informed that you have accessed the corresponding page on our site. If you wish to limit the information published or known by these social networks concerning your actions on our site, we advise you to disconnect from your social networks before visiting our site.
In order to protect your privacy, however, we have limited the information that is automatically transmitted in this way.
In this context:
To conclude on this issue, we inform you that the information transmitted to the various social networks under the conditions we have mentioned may be transmitted and processed by these companies via their servers located in several countries around the world, including the United States, in accordance with their own privacy policies, which we invite you to read.
Your data is kept for the time necessary to achieve the purposes described above and in compliance with the legislation in force.
With regard to commercial prospecting data in the event that you have not signed up for our services, we keep personal data in an active database for the time necessary to follow up our commercial relationship with you, i.e. three years from our last contact.
If you have opened an account on our Platform, we keep the personal data concerning the T&Cs that binds us in an active database for the time necessary to follow our commercial relationship with you, then in an intermediate database for five years after the end of the contract.
However, the data allowing to establish the proof of a right or a contract, having to be preserved under the respect of a legal obligation, will be it during the duration envisaged by the law in force, in intermediate file
Connection data (IP address, date and time of connection, pages consulted) are kept for up to 12 months.
At the end of these periods, they are then archived, anonymized or deleted.
Your data is stored within the European Union as a matter of principle
In the event that the recipient of a personal data flow is located outside the European Union, or in a country that does not have an adequate level of protection within the meaning of the Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data, these transfers of personal data will be carried out on the basis of the European Commission's standard contractual clauses and/or any other legal basis that complies with the applicable legislation on the protection of personal data constituting "appropriate safeguards" within the meaning of the GDPR.
In particular, with regard to our subcontractors Stripe and Mailchimp, transfers to the United States are governed by the European Commission's standard contractual clauses
The data host we use stores your information on secure servers. Our website benefits from the SSL certificate, activating the "https" protocol capable of securing the connection between the web server and the browser. We use appropriate security measures to ensure optimal security of the documents.
We always do our utmost to protect your personal data. From the moment we receive your data and throughout its life cycle, we apply strict procedures and security measures to ensure its availability, integrity and to prevent unauthorized access
In accordance with Article 13 and Articles 15 to 22 of the GDPR, we will endeavour to enable you to exercise your rights in relation to the personal data you entrust to us. As such, and within the limits provided for by the texts, you benefit from the possibility:
You may file a complaint with the Commission nationale de l'informatique et des libertés (CNIL), 3 Place de Fontenoy TSA 80715 75334 PARIS CEDEX 07 or on its website: www.cnil.fr/fr/plaintes (in French).
To exercise your rights, you can contact Load & Pay
To protect your privacy and security and in case of doubt, we may ask you to provide proof of your identity.
If you have any general questions about our services, our Platform or the information we collect about you, or how we use it, please contact us at the following email address: email@example.com