Why create an account on Load and Pay?
Creating an account on Load and Pay allows you to access all the features of the platform. You will be able to be alerted about upcoming sales, ask sellers questions and bid for a vehicle. You can also put a vehicle up for sale.
To create an account, click on the icon at the top right of our website. You must enter your first and last name and country of residence, as well as a valid email address and a password. Once you have submitted the form, you will receive a confirmation email containing a link. By clicking on this link, you will be able to activate your account permanently.
I can't log in. What should I do?
To log in, you must have activated your account. To do so, you must click on the link in the confirmation email you received after you registered. Remember that your password is case sensitive.
If your account has been activated and you are unable to log in,we recommend that you request a new password by clicking on the link "Forgot your password?" and entering your email address. You will then receive an email allowing you to reset your password.
If, despite this, you are still blocked, we invite you to contact us via the contact form on the Load and Pay site.
I get an error message when I try to log in: Email address already in use.
You can only create one account from the same email address. It is possible that you have already created an account in the past or that you did not confirm your email address in time. We recommend that you request a new password by clicking on the link "Forgot your password?" and entering your email address. You will then receive an email allowing you to reset your password.
How can I follow an auction?
To follow an auction, log in to your account and put the auction in your favourites. To do this, simply click on the heart on the auction page. If you no longer wish to follow the auction, simply click on this heart again.
When you add an auction to your favourites, you will be informed of how this auction goes: start, reserve price reached, imminent end. Adding auctions to your favourites enables you to rapidly access the auctions of interest to you from your user space.
I am a buyer
How to bid for a vehicle?
To place a bid on a vehicle, simply create an account on Load and Pay. You will then be able to bid directly from the vehicle presentation page, after entering a credit card for guarantee purposes.
Please note that you cannot cancel an entered bid. Make sure you only bid for vehicles you really want to buy.
Why do I have to enter my credit card number to bid?
Load and Pay is committed to providing a quality service. In order to ensure only serious bidders take part, a bank card imprint is recorded on a secure site at the time of the first bid for a lot. If you do not win the auction, this imprint will be deleted at the end of the auction and no charge will be made.
If you win the auction and the reserve price has been reached, an automatic deduction of €300 (including VAT) will be made from your bank card as an advance on commission. The invoice for the balance of the commission will be sent to you by email. Once the payment has gone through, you will be put in touch with the seller to finalise the transaction.
N.B.! If you change your mind and decide not to purchase the vehicle and you do not settle the commission invoice, the €300 charged to your credit card by Load and Pay will be retained as a cancellation fee.
How to ask the seller a question concerning their vehicle?
The seller undertakes to describe their vehicle in a complete and honest manner. If you need more information, you can ask questions directly to the seller from the auction page. You need to have an account on loadandpay.com.
Questions and answers are available to all potential buyers.
What does the term Reserve Price mean?
When a seller offers puts a car up for sale, they can set a minimum amount below which the vehicle will not be sold. This amount is called the "reserve price". In order for the sale to be completed at the end of the allotted time, the highest bid must be greater than or equal to the reserve price. Whether or not the reserve price has been reached is indicated on the vehicle page.
Some sellers, to ensure that they sell their vehicle, decide not to set a reserve price. An indication "No reserve" or "No reserve price" is then visible on the product page. At the end of the allotted time, the highest bidder wins the sale, regardless of the amount of his/her bid.
Load and Pay advises sellers to set reserve prices in line with the market. If our teams believe that the minimum price asked by a buyer is not realistic, the vehicle will be refused.
What fees are added to the amount of my bid?
Bidding on a vehicle should be kept simple. At Load and Pay, the amount entered for your auction is all inclusive. Indeed, the Load and Pay commission is included and will be deducted from the selling price paid to the buyer. This way you can bid without doing any complicated calculations!
Of course, any taxes and fees related to transportation or importation will remain at your expense, as is the case when purchasing a vehicle without an auction process. Before placing an offer, we strongly advise that you take note of the applicable regulations in terms of approval and registration of the vehicle in your country.
How does automatic bidding work?
If you don't want to keep track of the bids all the time, you can opt for automatic bids. In this case, our platform will automatically increase your bid from the lowest possible amount to the maximum amount you have set. You are therefore guaranteed to remain the highest bidder up to the set limit.
If you are no longer the highest bidder once your maximum amount has been reached, you will be notified by email. If you wish, you can then continue to bid, either manually or automatically.
It is possible to set automatic bids if you are already the highest bidder. In this case, your bid will only change if someone outbids your current bid or if the reserve price of the vehicle has not yet been reached.
Only the Load and Pay teams know about the existence of an automatic bid and its maximum amount. Neither the seller nor the other bidders have access to this information.
Why does automatic bidding sometimes move very quickly?
When you place an automatic bid on a lot with a reserve price, our platform will bid for you as follows:
- If the reserve price is higher than your maximum amount, your bid will move directly to the maximum amount.
- If the reserve price is lower than your maximum amount, don't worry! Automatic bidding will stop at the reserve price and will only resume if another bidder makes a higher bid.
When you place an auto-bid, if another person has also set an auto-bid, the system immediately moves the positions to the maximum amount of the lowest bidder. In the very rare case where two bidders have defined the same maximum amount, the person who reaches this amount first in the automatic bidding sequence will be declared the highest bidder.
Is it possible to cancel an automatic bid or change the maximum amount?
As with a manual auction, it is not possible to cancel a registered automatic bid or to reduce its amount. On the other hand, it is possible to increase the maximum amount of an auto-bid. To do this, simply place a higher amount in the field provided for this purpose and click on the button "automatic bidding".
What is the minimum bid amount in order to outbid?
Our platform calculates the minimum bid to enter based on the current bid amount. This amount, called the bidding increment, is calculated according to the following rules:
- Bids from 0 to €5,000: the bidding increment is €200
- Bids from €5,001 to €30,000: the bidding increment is €500
- Bids from €30,001 to €100,000: the bidding increment is €1,000
- Above €100,001: the bidding increment is €2,000.
Why do some buyers outbid themselves?
Being the highest bidder does not always guarantee that you will be able to buy the vehicle. Indeed, on a lot with a reserve price, the sale can only be completed if this price is reached. This is why some buyers outbid their own bids until they reach this value.
Why are some auctions extended by 2 minutes at the end of the sale?
If a bid is placed in the last 2 minutes of the auction time, the auction is automatically extended by another 2 minutes to allow other bidders to defend their positions. This ensures that all potential buyers are treated equally.
What happens if my bid is the highest at the end of the auction?
If the reserve price defined by the seller has not been reached, unfortunately the sale cannot be concluded. Your credit card will not be charged and its digital footprint will be erased. We can, at your request, contact the seller to make a better proposal, higher than the last bid. In the same way, a possible proposal from the seller can be sent to you if the latter so wishes.
If the reserve price has been reached or if it is a sale without a reserve price, congratulations! You have won the auction.
How do I finalise the sale when I win an auction?
If you are the highest bidder and the reserve price has been reached, the sum of €300 including VAT, deposited as a guarantee before the auction, will be debited from your bank card. This amount is a commission down payment. It will be deducted from the Load and Pay commission invoice that will be sent to you by email, corresponding to 5% of your final bid.
As soon as we receive the payment of this invoice, we will put you in touch with the seller so that you can finalise the transaction and take possession of the vehicle. The purchase of the vehicle, for a price corresponding to 95% of the final bid, will be made directly with the seller.
At the end of the sale, the reserve price of the vehicle has been reached and you are the highest bidder with a bid of €30,000.
The Load and Pay commission of €1,500 including VAT, i.e. 5% of the sale amount, is paid in 2 steps:
- €300 including VAT are debited directly from your credit card at the end of the auction.
- The balance, €1,200 including VAT, must be paid by bank transfer to Load and Pay upon receipt of the invoice.
After bringing the seller and buyer together, the sum of €28,500, corresponding to the purchase price of the vehicle, is paid directly to the seller in accordance with the terms and conditions to be defined between the parties.
I want to cancel my purchase, can I?
In accordance with European regulations, you have a right of withdrawal for the 14 days following reception of the vehicle. This right is only applicable if all the following conditions are met:
- You are not a professional buyer
- The seller is a professional
- You live in a European Union country
- You did not physically see the vehicle before purchasing it
In all other cases, you cannot cancel your purchase.
Does Load and Pay handle the paperwork and delivery of the vehicle?
The Load and Pay platform only connects a seller and a buyer. Payment for the vehicle is made directly to the seller. In the same way, the arrangements to pick up or deliver the vehicle are to be agreed directly between the buyer and the seller.
Furthermore, the administrative formalities for registering and, if necessary, importing the vehicle are the exclusive responsibility of the buyer. It is therefore important to find out about the regulations applicable to each vehicle before bidding (particularly tax regulations).
To assist you in these logistical and administrative procedures, do not hesitate to ask the Load and Pay teams to be put in touch with selected partners.
I am a seller
How much does it cost to put my vehicle online?
Putting your ad online on Load and Pay is completely free.
In which language should I write my ad?
We invite you to put up your ad in the language you have selected to view the loadandpay.com website. You can put up an ad in the following 6 languages: English, German, Spanish, French, Italian, Dutch.
If you follow the above instructions, your ad will automatically be translated into the other 5 languages to be easily accessible to the entire buyer community.
What administrative documents are required to validate my ad?
In the same way that we require a credit card imprint from bidders to avoid "ghost buyers", it is our duty to carry out certain checks on sellers.
When you enter your ad, you will be asked for:
- A copy of your identity card and the vehicle registration certificate if you are a private individual.
- A copy of your identity card, the vehicle registration certificate and an official company registration document if you are a professional seller.
These documents will never be communicated to potential buyers or sent to third parties. They will be kept by Load and Pay in compliance with statutory provisions, in particular the GDPR regulation.
If I made a mistake in my ad, can I change it?
When submitting an ad, you have the option of saving your data at each stage of the form in order to complete it later. You can modify the information entered up to the time the ad is submitted to the Load and Pay teams.
Once your ad has been submitted, you can no longer change its content. If you feel that an important change/correction needs to be made, you can contact the Load and Pay teams for action on their part.
Can I set a minimum price below which I do not want to sell my vehicle?
Absolutely. This minimum amount is called the reserve price. If, at the end of the time allowed for the sale, your reserve price has not been reached, the sale will not be made. You will be free to put your car up for sale again with a lower reserve price, or to leave it at that.
On the other hand, if the final bid on your vehicle is equal to or higher than your reserve price, you are committed to selling the vehicle.
Be aware that some sellers, to be sure of selling their vehicle, decide not to set a reserve price. An indication "Without reserve price" is then visible on the product page. At the end of the allotted time, the highest bidder wins the sale, regardless of the amount of his/her bid. This approach is very popular with buyers but involves a higher risk for the seller.
How do I calculate my reserve price / minimum selling price?
Load and Pay's commission is 5% of the final bid amount, including VAT. This means that the bids entered by the buyers during the sale always include this commission.
As a seller, you must therefore take this amount into account when determining your reserve price.
For example, if you do not want to sell your vehicle for less than €30,000, you should enter a reserve price of €30,000/0.95 = €31,579.
How is the amount of my vehicle's upset price determined?
The initial amount entered on the ad, called the upset price, is determined by the Load and Pay teams based on their knowledge of the market and auction processes. Of course, the upset price is always lower than the reserve price if you have set one.
Can I withdraw my vehicle from the auction?
As long as the auction has not started, it is possible to withdraw your vehicle from the auction. On the other hand, once the auction has started, you are committed to not withdrawing your vehicle and to honour the sale if it transpires.
I received a negative comment on my vehicle during the auction. Will this affect my sale?
Buyers have the opportunity to ask you questions directly on your vehicle page to confirm their interest. The Load and Pay team moderates these exchanges as they occur and may delete any comments deemed inappropriate if necessary.
How much is the Load and Pay commission?
Load and Pay's commission is 5% of the final bid amount, including VAT.
In concrete terms, this means that:
- The buyer pays Load and Pay 5% of the final bid amount
- The buyer pays the seller 95% of the final bid amount, corresponding to the purchase price of the vehicle.
N.B.! As a seller, don't forget to take this commission into account when setting your reserve price. For example, if you want to sell your car for a minimum of €30,000, you would enter a reserve price of €30,000/0.95 = €31,579.
For automotive professionals operating within the European Union, the VAT exemption system can be applied, reducing the Load and Pay commission to 4.17%.
What happens when the auction is over?
If your vehicle has a reserve price and this has not been reached, unfortunately the sale cannot be concluded.
If the reserve price has been reached or exceeded, the winning bidder will have to pay the Load and Pay commission, included in the final bid amount. Once the payment is received, the seller and the buyer will be put in contact to finalise the sale. It is their responsibility to define together the arrangements to pick up and pay for the vehicle.
Load and Pay has a list of trusted partners who can assist you with administrative and transportation procedures.
What if the final bid is lower than my reserve price?
If your reserve price has not been reached at the end of the auction, you have the possibility to re-submit your vehicle for sale with a new lower reserve price.
You can also contact our team to send a proposal below your reserve price to the highest bidder. If an agreement is reached between the parties, the sale can be concluded in the same way as if it had taken place via the platform.